Refund policy
Thank you for shopping with Beauty Choice UK. Please read our return and refund policy carefully.
Returns and Cancellations
For eligible online purchases, you have the right to cancel your order within 14 days after receiving the goods.
After notifying us that you wish to cancel, you must return the goods within a further 14 days.
To request a return or cancellation, please contact us at:
info@beautychoiceuk.co.uk
Please include your name, order number and details of the item you wish to return.
Return Condition
Returned items should be handled with reasonable care and returned with their original packaging wherever possible.
You may be responsible for any reduction in value caused by handling the goods beyond what would reasonably be necessary to inspect them.
Return Shipping Costs
Unless an item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide appropriate instructions.
Sealed Health, Hygiene and Personal Care Products
Some products may be supplied sealed for health protection or hygiene reasons.
Where applicable under UK law, the right to cancel may be lost if such a product is unsealed after delivery.
This does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible.
Please provide your order number, details of the problem and, where appropriate, photographs showing the issue.
We will arrange an appropriate replacement, refund or return in accordance with your statutory rights.
Refunds
Once a returned item has been received, we will inspect it and process any refund that is due.
Where you exercise your statutory right to cancel, any eligible refund will include the basic standard delivery charge originally paid.
Refunds will normally be made to the original payment method and within the timescales required by UK consumer law.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact Us
If you have any questions about a return, refund or cancellation, please contact:
Beauty Choice UK
Email: info@beautychoiceuk.co.uk